Product Portfolio
Integration Toolbar.
The Business Assistant Enterprise (BAE) is a feature-rich desktop toolbar, with user controls to access voice services platform. The toolbar delivers the following features and benefits to users:
- Microsoft Outlook edition has key integration features and outbound click-to-dial from Outlook contacts
- User help functions available during any operation with HTML user manual built into the applications
- Internet Explorer and Firefox editions allows users to highlight numbers on web pages and right-click to dial
- Call notifications with caller identification from the platform and Microsoft Outlook directories
- Basic call control (answer or soft pickup, end, transfer to voicemail
- Add Microsoft Outlook contact vCards for new incoming callers
- Easily change telephony service settings such as Call Forward All, Call Forward No Answer, Call
- Forward Busy, Do Not Disturb, and Remote Office
- View group and personal directories
- View Call History
Reception Console.
The Reception Console is a feature rich desktop application that works with desktop phones, softphones, and VoiP enabled mobile phones, allowing an operator to efficiently answer and manage incoming calls.
- Call Management features - Answer, dial, hold, conference, blind and attended transfer, move to queue
- Drag and Drop Transfer - Use mouse to manage calls
- Line Monitoring - Line States include on-hook, ringing, DND, Privacy and Call Forwarding Always
- Camp On with Recall - Perform a directed hold when called party is busy
- Directed Call Pickup - Pickup any ringing extension
- Voicemail Transfer - Transfer calls directly to voicemail
- Call Barge-in - Operator intrusion on a busy line
- Group Call Park - initiate line hunting on incoming calls directed to a department or group (e.g. support, sales)
- Day/Night Mode - Operators can automate the switch from "day" to "night" mode
- Messaging - Send emails to contacts from desktop screen
- Call History - Logs outgoing, received and missed calls
- Call Statistics - Average hold time, transfer count
Auto Attendant / IVR.
The Auto Attendant provides enterprises with a powerful and flexible tool to manage inbound calls and deliver them to the intended destination through interactions with the caller. This feature set supports front-office applications with minimal configuration and customization with capabilities that include embedded name dialing, extension dialing, and night service capabilities.
SIP Trunks.
A real alternative to traditional line rentals. SIP trunks let you keep your telephone system that you have invested in but replace your analogue or ISDN lines and save money. Added to your savings is greater functionality and flexibility allowing you to remotely manage and configure your lines. With our SIP trunks service features can be overlaid onto your eixsitng PBX, such as voicemail and Auto Attendant.
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